Act Acting » Acting Coach » Delta Stops baggage at the door.

Delta Stops baggage at the door.

Question:

So how ’bout it, any senior airline executives out there willing to give Malc the job he is so qualified for?   :-) I’ll take the Dallas job that’s becoming available May 20th… Malc.

<big grin Hey Malc, that job out in Texas would be excellent for you! Regards, Steve

Response:

appear as if it was written: So how ’bout it, any senior airline executives out there willing to give Malc the job he is so qualified for?   :-) I’ll take the Dallas job that’s becoming available May 20th… <big grin Hey Malc, that job out in Texas would be excellent for you!

I’ll bet, (in the spirit of the DL "L" wrangle that’s happening), that the upgrade policy used to go somthing like: AAdvantage: 4 hours before flight, from full fare tickets AAdvantage Gold: 24 hours ahead, from any fare AAdvantage Platinum: 72 hours ahead AAdvantage Platinum Executive: 100 hours ahead AAdvantage Crandall: Yes. Steve

Malc.

Response:

appear as if it was written: Glad to see you’re ignoring those pesky facts, again. Nope, not ignoring them.  They’ve been hashed and rehashed, turned upside down and sideways a million times in this newsgroup.  My point, which you conveniently ignored, was in response to another poster’s opinion, which I share, that airlines are often disingenuous when explaining their rationale for making these decisions.  But you knew that, as did I, and the rest of the readers.   Sorry you couldn’t control your inner pit bull.  :-)

_MY_ point, from the beginning, was to illustrate precisely where the hole in you claim was.  You chose to ignore the facts, and stick to your "bash the corporation" agenda.  Fine. By the way, I’d be much obliged if you’d quit messing around with your fake e-mail address. Careful, Malc, the fascist in you is rearing it’s ugly head.  You’re an American, now, remember?  What I do or don’t do with my e-mail address should be no concern of yours.  

Why don’t you READ my post? See anywhere where I deny you the inalienable right to hide behind aliases? What I was *requesting* (as denoted by the use of the phrase "much obliged", and allowed under all reasonable community standards), that you refrain from changing aliases mid-conversation, for no obvious reason than your reluctance to be associated with your own views! This is not facist, it’s how civilized people discuss things. We’re not the queen’s subjects here anymore.

You may not be, but this is a GLOBAL community, and plenty of people are. Not that that fact has any bearing on anything, other than the fact that it’s more often the "Ugly American" who claims the inalienable right to be an offensive jackass. Like you. Malc.

Response:

appear as if it was written: I’ll take the Dallas job that’s becoming available May 20th… Egad!!!  Has Dallas been warned???  :-)

Glad to see you’re ignoring those pesky facts, again. By the way, I’d be much obliged if you’d quit messing around with your fake e-mail address.  It’s difficult to hold a conversation with someone who is so sure of his position that he has to keep hiding under different aliases. I understand the desire to thwart UCE by using bogus e-mail addresses, but you gain nothing from using multiple bogus addresses beyond a reputation for being evasive. Your behaviour, though, suggests that your reputation is deserved. Malc.

Response:

as if it was written: [SNIP the usual Malc french-kissing the airlines' butt schpiel]

Ah, the old "snip the case I can’t answer" technique… So Malc, have you thought about quitting the black leather corset business and joining one of the airlines as head of public relations? You’d be great.  :-)

Ten out of ten for research (most dingbats either don’t know how or can’t be bothered), but I’m afraid zero out of ten for accuracy: I’m not involved in corsetry, although I have been involved with someone who is! (Think "Gaultier" and Madonna, not "foundation garment"!) – Hide quoted text — Show quoted text -We have been listening to what you, our valued customers, have been telling us.  You told us that you really don’t like being able to bring carry-ons aboard, so effective immediately, carry-ons will no longer be allowed.  Millions of customers have written to tell us that our seat pitch is too generous, so we are reducing it from a huge 29" to 10".  Our customers have begged us for it.  Most of you have also told us that you do not like our peanut and soda service, so in order to satisfy you more completely, no refreshments or meal service of any kind will be served on any of our flights, short or long haul.  And lastly, most of you have also told us that we are not regulated utilities or charities, so effective immediately, our frequent flyer program has been dismantled.  You will no longer be able to accumulate points toward free travel or anything else.  This proves that we are listening closely to what you, our valued customers are telling us. Stay tuned for more to come… In the near future we will be eliminating our checked baggage service.  Many of you have told us that you do not wish to check baggage when you travel with us, and we are doing our best to satisfy you, our loyal and respected customers."

Address these facts, please, Scott: In this newsgroup, people have complained about: 1)  An airline giving away so many upgrade certificates that one can never use them, even when travelling on a full-fare ticket. 2)  Not having any space to stow one’s legal and reasonable carry-on due to the bins being full and having a bulkhead seat. 3)  Fares being too high. 4)  Expecting a "proper" meal, and not appreciating the snack offered. Like it or not, people DO complain about these things… We can agree or disagree about the steps taken by the airline to address these issues, but you’re in denial if you pretend that people DON’T object to the things outlined above. In the meantime, how has the "no upgrade from L" thing worked? How about the limitations on carry-ons?  The reduced seat pitch (TWA)?  The "SkyDeli", "Bistro", etc?  All of those really ARE a response to customer comments… So how ’bout it, any senior airline executives out there willing to give Malc the job he is so qualified for?   :-)

I’ll take the Dallas job that’s becoming available May 20th… Malc.

Response:

        Delta has exactly the right idea, to bad they didn’t have it a couple of years ago, let me explain…         I boarded as one of the first passengers aboard a DL 727 from Miami to Dallas. Luckly I got enough space for my lap top which was my only carry on.         The next thing I saw shocked me. A latino family of about five, (EFFICISING 5), brought on the following:         2x 12" TV sets without boxes         at least 7 large suitcases         5 duffel bags loaded with clothes and         4 cardboard boxes about 11"x20"         They then proceeded to jam all this under the seats and into 14 of the Y class overhead compartments. At this point I removed my computer from the Overhead just before one of them, a large woman i assume was the mother, thrust three of the suitcase into the bin, squashing a poor girl’s nap-sac and her jacket.         And what did the flight attendants do durring this escapade? THEY HELPED!Even while they were being screamed at by other passengers. I was glad I got out when I did.         I you’re wondering how I could remember so well, my seatmate took out his Vid Camera and taped the whole thing and sent me a copy of the tape. (For 15$, what can I say, American Dream)         GO for it DELTA, and i’ll fly with you forever. But if you think they’ll stick to this, think again! — Peter "Still all alone in the lonely land"

Response:

                         davejrlr’s comments regarding:                          [waiting time for checked                          baggage] And let’s not forget DTW, and (sometimes!) ATL which also contribute to the sorry stats! When I landed at PHL from a DL flight. I had an aprox 23 minute wait for my suitcase (sorry ’bout that Ellen!  :)

Don’t apologize to me — 23 minutes is good for PHL! What really bothers me is not just the wait — if I knew I’d have to wait, say, 45 minutes, I could simply budget for it. But to wait and wonder, ‘Will my bag arrive?’ — that is what I find unacceptable. There’s enough stress in life that’s unavoidable — don’t need this too.

Response:

Scott, that was wonderful! I just laughed so loud, I woke up my husband upstairs! – Hide quoted text — Show quoted text – [SNIP the usual Malc french-kissing the airlines' butt schpiel] So Malc, have you thought about quitting the black leather corset business and joining one of the airlines as head of public relations? You’d be great.  :-) I look forward to receiving one of your letters in your new capacity. It would go something like this: "Dear Valued Frequent Flyer: We have been listening to what you, our valued customers, have been telling us.  You told us that you really don’t like being able to bring carry-ons aboard, so effective immediately, carry-ons will no longer be allowed.  Millions of customers have written to tell us that our seat pitch is too generous, so we are reducing it from a huge 29" to 10".  Our customers have begged us for it.  Most of you have also told us that you do not like our peanut and soda service, so in order to satisfy you more completely, no refreshments or meal service of any kind will be served on any of our flights, short or long haul.  And lastly, most of you have also told us that we are not regulated utilities or charities, so effective immediately, our frequent flyer program has been dismantled.  You will no longer be able to accumulate points toward free travel or anything else.  This proves that we are listening closely to what you, our valued customers are telling us. Stay tuned for more to come… In the near future we will be eliminating our checked baggage service.  Many of you have told us that you do not wish to check baggage when you travel with us, and we are doing our best to satisfy you, our loyal and respected customers." So how ’bout it, any senior airline executives out there willing to give Malc the job he is so qualified for?   :-)

Response:

Hmmmmm. So. Would this be an example of bad altitude? O mercy, are we really showing our elitist roots now!   Wouldn’t you think the spoiled cuss would want less to carry?  Or, maybe someone to carry it for em?   O, the travails of the world weary FF, poor dears. Fits at the boarding gate… To carry on or not to carry on… I know…how about special carry on priviledges in exchange for 1000 or so FF miles? With yer newly issued Delta FF mileage debit card for easy transferance at check-in? Hmmm. Get it?   I have seen the future and it has class consciousness written all over it. Fred of LA

I’ll BE YOURSTO…..WEAVE FOR YOU THE MARVELLOUS WEB GLOW IN THE DARK THREADS ALLNEON LIKE……I’LL BE YOURS, TO HEAL YOU……THE LUMINOUS BEAM THATFEEDS YOU, HONEY!!!”……Bjork/from Homogenic

Response:

<snip Listen, I am also a very frequent Delta flyer – with 6 trips to Europe already this year, and I never take anything on board except fragile items like a laptop or camera.  It is crazy to bring aboard everything you own when it only costs 15-20 minutes tops on each end to check things.  It is very discourteous to bring too much on board, and I promise you that the more often I fly the more annoying it gets to see people carrying everything with them – it delays the loading of the plane, and often makes them leave late – further it forces them to start loading early, and if you do not get on then, you have no place for your coat and laptop because of bin hogs, and then there are those who stuff everything under their seat – which when they sit next to you more often than not takes some of your space away – which is horrible on most of these international flights – especially the DL codeshares with Sabena which are the worst in the air!!!

Could you please share with us how someone’s luggage stowed under the seat in front of them ‘more often than not’ takes away space from the person sitting next to them? IMWTK.

Response:

                          davejrlr’s comments regarding:                           [waiting time for checked                           baggage] And let’s not forget DTW, and (sometimes!) ATL which also contribute to the sorry stats! When I landed at PHL from a DL flight. I had an aprox 23 minute wait for my suitcase (sorry ’bout that Ellen!  :) I swear I get faster baggage service in Moscow than I do back home! Maryanne.

Response:

- Hide quoted text — Show quoted text – In today’s Atlanta Journal, there was an article on the upcoming April 15th deadine of the 2 bag carry on rule. The article went on to say that a passenger brought up to the gate a folding garment bag "…and when the harried passenger was told it would have to be  checked, he flung it to the floor at the flight attendants feet. "I fly 150,000 miles a year with you, where do you want me to put it?" the passenger complained. The flight attendant picked it up, pulled out one of the baggage claim tickets stuffed in a pocket and then carried the bag down to the ramp to be loaded into the belly of the plane. "You can get it at baggage claim,", the flight attendadnt told the passenger. ### This is exactly the type of situation I was referring to last week, this policy will only p— off loyal Delta customers and possibly force them to take their business elsewhere. DL says that this policy is in response to "customer requests". Bull—-. How many customers have requested to be voluntaily ticked off? DL is barking up the wrong tree and high-mile flyers are already making their thoughts known.

Listen, I am also a very frequent Delta flyer – with 6 trips to Europe already this year, and I never take anything on board except fragile items like a laptop or camera.  It is crazy to bring aboard everything you own when it only costs 15-20 minutes tops on each end to check things.  It is very discourteous to bring too much on board, and I promise you that the more often I fly the more annoying it gets to see people carrying everything with them – it delays the loading of the plane, and often makes them leave late – further it forces them to start loading early, and if you do not get on then, you have no place for your coat and laptop because of bin hogs, and then there are those who stuff everything under their seat – which when they sit next to you more often than not takes some of your space away – which is horrible on most of these international flights – especially the DL codeshares with Sabena which are the worst in the air!!!

Response:

Planes will always be full of inconsiderate people who put their laptops and briefcases in the overhead bins, instead of under the seat, where they will easily fit, guaranteeing that those behind them with garment bags that CAN’T fit underneath a seat, won’t have an overhead bin to put them in.

Excuse me???  The problem is that there is an incredible lack of space under the seats in front to even get your legs in if you are over 6′4", as has always been my problem – I usually cannot even bend my legs into a position where I can get the tray tables down, so I have to put my laptop and briefcase in the overhead bin – that is what they are there for – they have baggage checking exactly so you can put your nonbreakable stuff (i.e. clothes, and everything else most people carry) in there, and keep only the fragile or valuable stuff on board, plus what you will use in -flight. If you cannot wait 15-20 minutes for baggage, that is the real pathetic part…

Response:

- Hide quoted text — Show quoted text – "I fly 150,000 miles a year with you, where do you want me to put it?" the passenger complained. DL says that this policy is in response to "customer requests". Bull—-. How many customers have requested to be voluntaily ticked off? DL is barking up the wrong tree and high-mile flyers are already making their thoughts known. Maryanne. Good for Delta.  I’m a Platinum Medallion, Million Miler, who, strange as it may sound, has figured out that if I don’t arrive at the gate 30 minutes before departure, I won’t be able to board in the first group, as all DL "high-mile flyers" are allowed to do, virtually assured of plenty of space for my two carry-ons. I’m not selfish enough, or stupid enough, to think that if I sprint to the gate with five minutes to spare, as this moron in Atlanta probably did, that I am entitled to carry-on space, as though it were a God-given right due to my "elite" status. Planes will always be full of inconsiderate people who put their laptops and briefcases in the overhead bins, instead of under the seat, where they will easily fit, guaranteeing that those behind them with garment bags that CAN’T fit underneath a seat, won’t have an overhead bin to put them in. The carry-on problem is created, usually, by the passenger, not the airline. By trying to keep the pax happy, they have allowed the problem to escalate. Now, with load factors at relatively high levels, the airlines are being forced to do something a lot of spoiled prima donna’s don’t like. It’s very simple. Plan to arrive in time for the first boarding call, and you won’t have a problem. If you’re late, for ANY reason, don’t blame Delta.Trying to place something where there isn’t any space doesn’t just defy physics, it defies logic.

Hey, common sense has no place in this argument…..

Response:

I have to agree.  Whenever I am on a plane and people are trying to stuff large bags into the overhead bins, I scoff under my breath and say that those would fit nicely underneath the aircraft, not in the passenger cabin. I am 6′4" too and never carry on anything except my satchel and coat if needed.  I’ve had carts fall on my head before too.  I don’t need all your luggage in the cabin. In my many years of traveling, some of it done on a weekly basis for 2 year stints, I never lost a bag.  I always flew US Airways and don’t attribute that fact specifically to them, just the overall reliability of the baggage handling system.  It’s not perfect but not much is! I would be happy if there were even stricter carry-on rules! John – Hide quoted text — Show quoted text – Planes will always be full of inconsiderate people who put their laptops and briefcases in the overhead bins, instead of under the seat, where they will easily fit, guaranteeing that those behind them with garment bags that CAN’T fit underneath a seat, won’t have an overhead bin to put them in. Excuse me???  The problem is that there is an incredible lack of space under the seats in front to even get your legs in if you are over 6′4", as has always been my problem – I usually cannot even bend my legs into a position where I can get the tray tables down, so I have to put my laptop and briefcase in the overhead bin – that is what they are there for – they have baggage checking exactly so you can put your nonbreakable stuff (i.e. clothes, and everything else most people carry) in there, and keep only the fragile or valuable stuff on board, plus what you will use in -flight. If you cannot wait 15-20 minutes for baggage, that is the real pathetic part…

Response:

as if it was written: Ever since the airlines discovered that they could blame everything on the customers, they’ve been cruising down bullshit highway at 550 mph.

Airlines are not regulated utilities.  They really don’t "blame" the customers, they just try to frame their goals (making money) within the tastes of their consumers.  But it is foolish in the extreme to believe that there is some magic obligation to act solely according to the desires of a frequently belligerant and usually uninformed public. That along with their insane pricing strategies, their fascist rules and regulations, and their blaming all their military-style attitudes and behaviors on "federal regulations" this and "for you own security" that ensures that they take no responsibility for anything.

It’s curious that when a company attempts to explain their actions they are ridiculed in this forum (the customer request thing, for example), yet they will also be ridiculed when the consumer is unable or unwilling to understand the realities of the business. The pricing strategies may make no sense to you, but there are large numbers of extremely able people, and huge amounts of computing resources, setting those prices.  Those people are not "insane", they are just looking at a bigger picture than the average consumer.  In short, your ignorance does not imply someone else’s insanity! The counterpoint to the rant about "federal regulations" can be seen if you bothered to actually do some background research.  For example, read the Gore Commission’s report on aviation security, or look at the attacks on ValuJet and TWA following their disasters.  The simple fact is that whenever anything goes wrong, the uninformed masses line up bash the airlines and the government’s handling of the accident, and then later they line up to bash the same people for doing something about the very thing they were complaining about! Nifty little business they got going.  Quite possible the most perfect business to be in in the whole world.  Take all the credit for the good stuff, and the crap is always someone else’s fault.

This is where Scott just plain loses it!  If the "crap is always someone else’s fault", why do the airlines pay out so many millions of dollars following disasters and accidents? And the simple reality is that being an airline is quite possibly the most difficult business at which to be consistently successfu! I’m curious, though: what "good stuff" do airlines take all the credit for? Malc.

Response:

– Hide quoted text — Show quoted text – Planes will always be full of inconsiderate people who put their laptops and briefcases in the overhead bins, instead of under the seat, where they will easily fit, guaranteeing that those behind them with garment bags that CAN’T fit underneath a seat, won’t have an overhead bin to put them in. Excuse me???  The problem is that there is an incredible lack of space under the seats in front to even get your legs in if you are over 6′4", as has always been my problem – I usually cannot even bend my legs into a position where I can get the tray tables down, so I have to put my laptop and briefcase in the overhead bin – that is what they are there for – they have baggage checking exactly so you can put your nonbreakable stuff (i.e. clothes, and everything else most people carry) in there, and keep only the fragile or valuable stuff on board, plus what you will use in -flight. If you cannot wait 15-20 minutes for baggage, that is the real pathetic part…

You missed my point. If you have special requirements that necessitate using the LARGE overhead space for SMALL items, fine, you’re doing it out of need vs. convenience. The overhead bin is there for whatever people want it there for, as long as it fits and can be safely stowed,and what the airlines will allow. Since the space is larger than under the seat, common sense dictaes that larger carry on items should be placed overhead, and smaller items under the seat, just like the flight attendant tells you during the boarding process(funny how that works).Where does it state anyplace that your briefcase and laptop have priority over anyone’s garment bag? Chances are, many of those garment bags contain items just as,or more, valuable than what you choose to carry on. Unfortunately, most people put small items overhead out of pure convenience, not because they need the legroom. And if you think most baggage waiting time is only 15-20 minutes, you’re seriously out of touch with reality. Maybe that’s the norm where you fly to, but you’ve obviously never been to MCO, DFW,ORD,LAX, where I can personally attest to wait time of at least 30 minutes if the flight is full, as so many are these days.  Some are shorter, yes, but 15-20 minutes is not the norm. While recently Delta appears to have made some improvements, their DOT record on mishandled baggage definately does not instill confidence in checking baggage. I have had mine misrouted three times in the past 18 months, a frustrating, and very time-consuming experience. As I overheard one of their own employees say in SLC last fall, "I trust this airline with my life, but not with my bags."

Response:

: Delta has an annoying habit of blaming its actions — especially : negative ones — on "customer requests."  With enough customers, I : suppose you can find people who request almost anything.  But certainly : MOST customers don’t request these changes.  The disingenuousness of : these statements is most clear with respect to the SkyMiles program. : Remember when they introduced SkyMiles in 1995 and said that customers : requested it? Supposing Delta found the old FF program too expensive to continue, and the only options were Skymiles or no FF program at all, most customers would prefer Skymiles, you could say.  Agreed, however, Skymiles was a thinly disguised effort to cut the rewards from the FF program almost in half.

Response:

– Hide quoted text — Show quoted text -Delta has an annoying habit of blaming its actions — especially negative ones — on "customer requests."  With enough customers, I suppose you can find people who request almost anything.  But certainly MOST customers don’t request these changes.  The disingenuousness of these statements is most clear with respect to the SkyMiles program. Remember when they introduced SkyMiles in 1995 and said that customers requested it?  Remember when they eliminated upgrades on L-class fares and blamed it on customers?  I like Delta, but I find these kinds of statements just awfully hard to swallow. (By the way, I feel the need to say that I like Delta — I really do — because otherwise that nasty Delta employee will scream at me!  You know who I mean.) Bruce Schobel

All airlines resort to the lame "customer request" excuse at one time or another.  If DL and UA strictly enforce the 2 carry on policy, every one else will follow.  The whining 150k DL flyer Maryanne refered to in the original post will ultimately find the same treatment from all the majors.   Myself, I applaud the new policy. – - Steve Tatarunis http://www.geocities.com/TheTropics/Cabana/1243 Hate spam?  I do!  Fight back, join CAUCE www.cauce.org!

Response:

"I fly 150,000 miles a year with you, where do you want me to put it?" the passenger complained. DL says that this policy is in response to "customer requests". Bull—-. How many customers have requested to be voluntaily ticked off? DL is barking up the wrong tree and high-mile flyers are already making their thoughts known. Maryanne.

Good for Delta.  I’m a Platinum Medallion, Million Miler, who, strange as it may sound, has figured out that if I don’t arrive at the gate 30 minutes before departure, I won’t be able to board in the first group, as all DL "high-mile flyers" are allowed to do, virtually assured of plenty of space for my two carry-ons. I’m not selfish enough, or stupid enough, to think that if I sprint to the gate with five minutes to spare, as this moron in Atlanta probably did, that I am entitled to carry-on space, as though it were a God-given right due to my "elite" status. Planes will always be full of inconsiderate people who put their laptops and briefcases in the overhead bins, instead of under the seat, where they will easily fit, guaranteeing that those behind them with garment bags that CAN’T fit underneath a seat, won’t have an overhead bin to put them in. The carry-on problem is created, usually, by the passenger, not the airline. By trying to keep the pax happy, they have allowed the problem to escalate. Now, with load factors at relatively high levels, the airlines are being forced to do something a lot of spoiled prima donna’s don’t like. It’s very simple. Plan to arrive in time for the first boarding call, and you won’t have a problem. If you’re late, for ANY reason, don’t blame Delta.Trying to place something where there isn’t any space doesn’t just defy physics, it defies logic.

Response:

Maryanne! Such LANGUAGE!!!  :) "When The Assignments were handed out, Michaelangelo was given cathedral ceilings to paint, and Anita Bryant was given orange juice to peddle. Think about it……"

Response:

- Hide quoted text — Show quoted text – The article went on to say that a passenger brought up to the gate a folding garment bag "…and when the harried passenger was told it would have to be  checked, he flung it to the floor at the flight attendants feet. "I fly 150,000 miles a year with you, where do you want me to put it?" the passenger complained. The flight attendant picked it up, pulled out one of the baggage claim tickets stuffed in a pocket and then carried the bag down to the ramp to be loaded into the belly of the plane. "You can get it at baggage claim,", the flight attendadnt told the passenger. ### This is exactly the type of situation I was referring to last week, this policy will only p— off loyal Delta customers and possibly force them to take their business elsewhere. DL says that this policy is in response to "customer requests". Bull—-. How many customers have requested to be voluntaily ticked off? DL is barking up the wrong tree and high-mile flyers are already making their thoughts known.

The high-mile flyers already get lots of perqs and rewards (eg. FF miles and more) for being high-mile flyers.  It appears that some of them think this exempts them from acting like adults. Everybody’s a "harried passenger" at sometime or another, even in coach. Sue(tm) Lead me not into temptation… I can find it myself! sue at interport net

Response:

In today’s Atlanta Journal, there was an article on the upcoming April 15th deadine of the 2 bag carry on rule. The article went on to say that a passenger brought up to the gate a folding garment bag "…and when the harried passenger was told it would have to be  checked, he flung it to the floor at the flight attendants feet. "I fly 150,000 miles a year with you, where do you want me to put it?" the passenger complained. The flight attendant picked it up, pulled out one of the baggage claim tickets stuffed in a pocket and then carried the bag down to the ramp to be loaded into the belly of the plane. "You can get it at baggage claim,", the flight attendadnt told the passenger. ### This is exactly the type of situation I was referring to last week, this policy will only p— off loyal Delta customers and possibly force them to take their business elsewhere. DL says that this policy is in response to "customer requests". Bull—-. How many customers have requested to be voluntaily ticked off? DL is barking up the wrong tree and high-mile flyers are already making their thoughts known. Maryanne.

Response:

to appear as if it was written: DL says that this policy is in response to "customer requests". Bull—-. How many customers have requested to be voluntaily ticked off? DL is barking up the wrong tree and high-mile flyers are already making their thoughts known.

Uh-huh… How many customers have bitched and moaned about not having space in the overheads for their bags? THOSE are the requests to which DL refers… You can’t have it both ways: you either irritate those who think that garment bags and monster rollabords are "reasonable" things to carry-on, or you annoy those who think it reasonable to be able to fit a briefcase in the overhead… Maryanne.

Malc.

Response:

Delta has an annoying habit of blaming its actions — especially negative ones — on "customer requests."  With enough customers, I suppose you can find people who request almost anything.  But certainly MOST customers don’t request these changes.  The disingenuousness of these statements is most clear with respect to the SkyMiles program. Remember when they introduced SkyMiles in 1995 and said that customers requested it?  Remember when they eliminated upgrades on L-class fares and blamed it on customers?  I like Delta, but I find these kinds of statements just awfully hard to swallow. (By the way, I feel the need to say that I like Delta — I really do — because otherwise that nasty Delta employee will scream at me!  You know who I mean.) Bruce Schobel – Hide quoted text — Show quoted text – In today’s Atlanta Journal, there was an article on the upcoming April 15th deadine of the 2 bag carry on rule. The article went on to say that a passenger brought up to the gate a folding garment bag "…and when the harried passenger was told it would have to be  checked, he flung it to the floor at the flight attendants feet. "I fly 150,000 miles a year with you, where do you want me to put it?" the passenger complained. The flight attendant picked it up, pulled out one of the baggage claim tickets stuffed in a pocket and then carried the bag down to the ramp to be loaded into the belly of the plane. "You can get it at baggage claim,", the flight attendadnt told the passenger. ### This is exactly the type of situation I was referring to last week, this policy will only p— off loyal Delta customers and possibly force them to take their business elsewhere. DL says that this policy is in response to "customer requests". Bull—-. How many customers have requested to be voluntaily ticked off? DL is barking up the wrong tree and high-mile flyers are already making their thoughts known. Maryanne.

Response:

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